$5 flat shipping on all orders up to $99.99 (you liked this, we listened, we kept it) FREE shipping on all orders over $100! (this is one of the best shipping rates going, period)
We have made some changes to our shipping policy for international orders. First, let us say that we LOVE our international customers here at the Missouri Star Quilt Company. Not long ago we had a bus tour visit the shop from Australia. It was SO much fun to have them!
So on to the changes. We found that in many cases the flat shipping rates we were charging on international orders were significantly less than our actually shipping expense and we would often lose money on orders. Obviously we cannot stay in business this way! So from now on we are going to charge our international customers the actual cost to ship their order. BUT WAIT, we still want to reward those of you who make larger orders, so here's what we're going to do. MSQC will help absorb the cost of shipping international orders - the bigger the order, the more we will absorb. This is the tiered scale:
Order Size - Shipping Discount
- $50 or more 10%
- $100 or more 20%
- $200 or more 30%
- $300 or more 40%
- $400 or more 50%
Let's say that Mary from London, England makes an order that costs $345 before shipping and that it will cost $65 to ship. This means that we will pay 40% of her shipping cost, or $26. Mary will pay the remaining $39. Mary will still earn Quilter's Cash on her order (in this case about $10.35) which she can apply to her very next purchase.
We know that some of you may be a bit disappointed with this change, but we hope you understand that it is necessary in order for us to continue serving international customers in an economically feasible manner.
Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in "like-new" condition. Any shipping on returns will be at the expense of the buyer. The returned goods must include a copy of the receipt, your e-mail address, shipping address and phone number.
Items sold as a part of a daily deal are "final sale". Since they are offered at a deep discount, we will not refund these items. Feel free to resell them on eBay if you'd like; you'll probably make a profit!
Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. The buyer will ship them to MSQC along with a description of the damage and will be reimbursed for the shipping costs. An identical (where available) replacement item will be sent to the buyer at no additional cost. Obviously, with fabric, sometimes the item will no longer be available, in which case we will do our best to replace it with a similar item. As stated above, all returns must include the original receipt, your e-mail address, shipping address and phone number.
SEND ALL RETURNS TO:
Missouri Star Quilt Company
100 N. Ardinger St.
Hamilton, MO, 64644
The MSQC Team