How we do shipping.
As always, you get $5 flat shipping on all orders up to $99.99! (You liked it. We listened. We kept it!) Plus, once your order is at $100, your shipping is totally FREE!
|Processing Time||Shipping Time||How Much Will It Cost?|
|Standard Shipping||1-5 Business Days||4-10 Business Days||$5 -- Orders up to $99
FREE -- Orders over $100
|FedEx Express Shipping||1-5 Business Days||2 Business Days||$12*
* Promotional Rate
We are offering promotional 2-day FedEx Express shipping for only $12!
This new 2-day shipping doesn’t include processing time, but we’ll do our very best to get your package out the door in 1 to 5 business days. And remember, only our standard shipping can deliver to P.O. boxes, so be sure to use your home address if you want to use FedEx Express.
We invite you to take advantage of this great express shipping option and let us know what you think at firstname.lastname@example.org.
We are honored to have our military customers shop with us. As a reminder, packages sent to overseas APO or DPO addresses are required to go through a military U.S. post office before leaving the country. Only our standard shipping can deliver to overseas APO or DPO addresses. Thank you for your service!
For our friends north of the border, we'll keep it simple, eh'. You get $10 flat rate shipping on all orders! So, grab your favourite (yeah, that's right, we spelled favourite the Canadian way) Tim Horton's beverage or bowl of poutine, and kick back and relax while you order 'til your heart's content.
We like to keep international shipping simple at Missouri Star. You can choose from three flat rates, depending on your order size:
Orders up to $100—Ship for $25 flat
Orders from $100-$200—Ship for $35 flat
Orders $200 or more—Ship for $40 flat! BEST VALUE
Rates are calculated based on order size before the cost of shipping is applied. For example, if Jane from Australia makes an order for $195, an additional $35 flat shipping rate will be added on during checkout, making her total order cost $230. Makes sense, right?
You may have noticed that we used First Class shipping in the past, but we found that a lot of packages got lost or took too long to arrive and we didn’t like that one bit so, international packages are now shipped using Asendia.
Customs, Duties & Taxes
Occasionally, our international customers have had to pay extra fees for customs, duties and taxes. These extra fees vary widely from country to country. Since we have no control over potential extra charges levied by destination countries, we highly recommend that you research the policies specific to your country. Also, when customs clearance procedures are necessary, delays can be caused that will increase the time it takes to arrive. Although duties and customs are beyond our control, we do shed a tear for those who experience them. Seriously.
Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in like-new condition. Return shipping will be at the expense of the buyer. All returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number. And remember, because they are offered at such a deep discount, Daily Deal items are final sale. Thank you for understanding!
Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Just email customer service and you’ll get a return label to send it back. An identical (when available) replacement item will be sent to the buyer at no additional cost. Sometimes, especially with fabric, an item may no longer be available, in which case we will do our best to replace it with a similar item.
Send all returns to:
Missouri Star Quilt Company
1005 S Hughes St.
Hamilton, MO 64644