How we do shipping.
$5 flat shipping on all orders up to $99.99 (you liked this, we listened, we kept it) FREE shipping on all orders over $100! (this is one of the best shipping rates going, period) International Shipping
We try to keep international shipping simple at MSQC (if you’re in Canada, skip this section). We offer three flat rates, depending on order size:
- Orders up to $100 - Ship for $25 flat
- Orders from $100-$200 - Ship for $35 flat
- Orders $200 or more - Ship for $40 flat! BEST VALUE
The tiers are calculated based on order size before the cost of shipping is applied. For example, if Jane from Australia makes an order for $195, during checkout an additional $35 flat shipping rate will be charged, making her total order cost $230.
Oh Canada rates, eh :)
For our friends north of the border, we'll keep it simple eh'. $10 Flat rate shipping to Canada is here to stay! So grab your favourite (ya, that's right, we spelled favoUrite the Canadian way) Tim Horton's beverage, bowl of poutine, and kick back and relax while you order 'til your heart's content :)
International Shipping Method
We ship a majority our international packages using Asendia. We have used First Class in the past, but have found that a lot of packages got lost, or took much longer to get to their destination. Also, Asendia in most cases offers better tracking (the level of tracking depends on the destination country).
Customs, Duties & Taxes
Occasionally, our international customers have had to pay extra fees for customs, duties and taxes. These extra fees vary widely from country to country. Since we have no control over potential extra charges levied by destination countries, we highly recommend that you research the policies specific to your country. Also, when customs clearance procedures are necessary, delays can be caused that will increase the time it takes to arrive. Although duties and customs are beyond our control, we do shed a tear for those who experience them. Seriously.
Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in "like-new" condition. Any shipping on returns will be at the expense of the buyer. The returned goods must include a copy of the receipt, your e-mail address, shipping address and phone number.
Items sold as a part of a Daily Deal are "final sale". Since they are offered at a deep discount, we will not refund these items. Feel free to resell them on eBay if you'd like; you'll probably make a profit!
Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Just email customer service and we'll get you a label to send it back. An identical (where available) replacement item will be sent to the buyer at no additional cost. Obviously, with fabric, sometimes the item will no longer be available, in which case we will do our best to replace it with a similar item. As stated above, all returns must include the original receipt, your e-mail address, shipping address and phone number.
Send all returns to:
Missouri Star Quilt Company Returns Department 1005 S Hughes St. Hamilton, MO 64644